Help Center

Answers to common questions about using PiPiBook.

Getting started

How do I sign in?: Tap “Login with LINE”. We use LINE Login, so there’s no separate password to remember — just authorize once and you’re in.
Is it free to join?: Creating an account is free. You only pay when you book a session with a coach.

How do I book a coach?: Open “Find Coaches”, choose a coach, pick a service and an available time slot, then pay to confirm. Your booking is confirmed once payment is verified.
How do I pay?: Card payments are handled securely by ECPay and we never store your card details; the booking is confirmed once payment succeeds. Cash bookings are confirmed right away and settled in person at class.
Can I cancel or reschedule?: You can cancel pending or confirmed bookings from “My Bookings”. Refund eligibility depends on the coach’s cancellation policy and applicable law.
Will I get reminders?: Yes — booking confirmations and reminders are sent to you through LINE.

How do I become a coach?: From the account menu choose “Become a Coach” and fill in your profile. You’ll get access to the Coach Portal right away to set up services and availability.
When can clients book me?: Your profile becomes publicly listable and bookable once an admin reviews and approves it. You can prepare your services and schedule while approval is pending.

How do I switch between coach and member views?: If you’re both a coach and a member, use the “Switch to…” option in the account menu to move between portals.
How do I update my profile?: Open “Profile” from the account menu to edit your details.

Still need help?

Reach us through your LINE Official Account, or review our Terms and Privacy Policy.